Terms and Conditions – DirectUKShop

Last Updated: 11 November 2026

Welcome to DirectUKShop. These Terms and Conditions govern your use of our website and the purchase of products from DirectUKShop. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. About Us

DirectUKShop is an online retail store offering products to customers through our website.

For any questions regarding orders, products, refunds or general enquiries, please contact our customer service team through the contact details provided on our website.

2. Orders and Payments

All orders are subject to availability and acceptance.
Customers must provide accurate delivery and contact information when placing an order.
We accept the payment methods displayed at checkout.
Full payment must be received before an order is processed and dispatched.
We reserve the right to cancel an order if a product is unavailable, a payment cannot be authorised or an error has occurred with the listing.

If an order is cancelled after payment has been taken, a full refund will be issued.

3. Pricing and Product Information

We aim to ensure that all product descriptions, photographs and prices displayed on our website are accurate.

However:

Product images may vary slightly from the actual item.
Prices may change without prior notice.
We reserve the right to correct pricing or product information errors.

Any changes will not affect orders that have already been accepted, except where required by law.

4. Delivery and Shipping

We aim to process and dispatch orders as quickly as possible.

Delivery times are estimates and may vary depending on location and courier services.
Customers must ensure that their delivery address is correct.
DirectUKShop cannot guarantee delivery dates unless specifically confirmed.
If your order has not arrived within the expected delivery timeframe, please contact our customer service team.

Your statutory rights regarding delayed, missing or undelivered orders remain unaffected.

5. Refunds and Returns Policy

DirectUKShop accepts returns and refunds in accordance with applicable UK consumer protection laws.

We want our customers to be satisfied with their purchases.

Right to Cancel

For most products purchased online, UK customers have the right to cancel their order within 14 days of receiving the goods, without giving a reason.

After notifying us of your cancellation, you normally have a further 14 days to return the goods.

Return Conditions

To qualify for a standard return:

Items should be returned in their original condition.
Products should be unused and, where possible, in their original packaging.
Proof of purchase or an order number should be provided.

These conditions do not affect your statutory rights, including your rights regarding faulty, damaged or incorrectly described goods.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.
Refunds will normally be processed within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever happens first.
Original standard delivery charges will also be refunded where required by law.
Refund processing times may vary depending on your bank or payment provider.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible with your order number and relevant photographs.

We will work with you to arrange an appropriate solution, which may include a replacement, repair or refund in accordance with your legal rights.

Return Shipping Costs

For unwanted items, customers may be responsible for return postage if they were informed of this before purchasing.

If an item is faulty, damaged or incorrectly supplied, DirectUKShop will cover reasonable return costs where required by law.

Non-Returnable Items

Certain products may be exempt from cancellation rights under UK law, including:

Personalised or customised products.
Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
Perishable goods.

These exemptions will only apply where legally permitted.

6. Order Cancellations

Customers may request an order cancellation by contacting us as soon as possible.

If an order has not yet been dispatched, we will make reasonable efforts to cancel it and issue a refund.

If an order has already been dispatched, the standard returns and cancellation procedure will apply.

7. Customer Responsibilities

By using DirectUKShop, you agree:

To provide accurate and complete information.
Not to misuse our website.
Not to attempt fraudulent transactions.
Not to interfere with the security or operation of our website.

We reserve the right to restrict access to customers who misuse our services.

8. Website Availability

We aim to keep our website available at all times. However, we cannot guarantee uninterrupted access.

We reserve the right to update, suspend or temporarily withdraw parts of our website for maintenance, improvements or operational reasons.

9. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded under UK law.

In particular, nothing in these terms affects your statutory consumer rights.

DirectUKShop will not be responsible for losses arising from circumstances beyond our reasonable control.

10. Privacy and Personal Information

We respect your privacy and are committed to protecting your personal information.

Customer information is handled in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

Please refer to our Privacy Policy for further information about how we collect, use and protect your information.

11. Changes to These Terms

DirectUKShop reserves the right to update or amend these Terms and Conditions when necessary.

Any changes will be published on this page, together with an updated revision date.

Customers are encouraged to review this page periodically.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer residing elsewhere in the UK, you may also benefit from mandatory consumer protection rights applicable in your country.

13. Contact Us

If you have any questions about these Terms and Conditions, refunds, returns or an existing order, please contact DirectUKShop through the contact page on our website.

Thank you for shopping with DirectUKShop!

We appreciate your business and aim to provide a reliable and positive shopping experience.